Matt and I learned a valuble lesson yesterday about purchasing things online. It may be convienient and you might be able to find it a lot cheaper BUT it may not end up the way you want it too.
Back to the camera, Matt was purchasing it for me for Valantines day. Since it was more expensive then the one that he got me for Christmas he was adding together the Christmas and Valentines day funds to get me this other one that I want. He went ahead and ordered it for me then he got an e~mail asking him to call in and confirm his order. He called in and they confirmed his order and they started the whole "upsale" junk. These people positively wont take no for an answer on the upsale. They push and push and say "okay how about i knock off 30 dollars or upgrade this etc...". After a while Matt ended up falling for the upsale scam. Dont ask me why usually he is way better then that. He then turned around and called me to see if I really did need all the stuff that they were sending in addition to the camera. I said "No I dont want all that call back and cancel the upsale but keep the camera."
He called back and said "Hey I just spoke with my wife and she says that we all ready have most of the stuff that you are sending in addition to the camera. So can I cancel the upsale and you can go ahead and still send the camera." Matt was treated so poorly and rudely after he said this! They said in order to cancel the upsale they would have to cancel the whole order. (Side Note: This company is based out of Brooklyn so thier accents are unmistakebly annoying anyways, you feel like you are talking to mobsters) Matt then said, still trying to work with these people, "Okay well then lets cancel the whole order then i'll re-order just the camera" Not a word was spoken and he was instantly transfered to the "Manager". Peter gets on the phone and says "okay to cancel your order its gonna cost you $70 in cancelation fees" Matt says "Uh okay where does it say that on your website?" Peter responds with " You ever been to school kid? You teacher doesn't do your homework for you its on there find it yourself" By then Matt was appalled and confused about what to do. He continued to try and reason with Peter and Peter eventually hung up on him.
Our order went from 228.00 to 294.00 because of this stupid upsale but now to cancel the order it would cost 70 bucks.
Matt called me back all upset so I decided I should bust out the "Mama Bear" and get things done. So I called and the guy he was yet again SO RUDE! I asked if I could speak to his manager and he told me he was the owner of the company AND I QUOTE "You could talk to my secretary if it will make you feel any better but I only pay her 12 bucks and hour and she doesnt know anything" This is the kind of service they gave. I said " Well fine I just want to cancel the whole order" He said "Well that will be 70 bucks" I said " What is this 70 bucks based off of? " He said "Look lady I'm not here to argue with you, if you want to argue with me have your lawyer call me" So I said "Okay well let me think about this and i'll call you back." He was so rude to me that I was shaking when I got off the phone. What he doesnt know is that I have 2 lawyers in my office that LOVE to work with these kind of people. I spoke with one of our lawyers and he suggested the BBB. I looked up the company on the BBB and here is the review of the company.
http://search.newyork.bbb.org/reports.aspx?pid=44&page=1&id=79450I found that the company is run under many different names and that Patrick is in fact the credited owner of the company and that Peter is not.
So by now I am enraged and scared that these psycos now have our credit card info. I was determined to cancel the order. So I call them yet again with about 6 of my co-workers around me wanting to hear for themselves how AWFUL these people are, and in a VERY NICE tone of voice said "I would like to cancel my order."
They said "Well its all ready on the truck to leave at 7 am and you cant cancel it"
So I say "Okay what company is delivering it?"
He said "UPS"
"Well what is my tracking # then?"
"I dont have a tracking # for it yet"
"Then how is it on the truck ready to be delivered if you dont even have a tracking #? Let me talk to Patrick please I have spoken with Peter who claims to be the owner of the company but on the BBB it says its Patrick."
"Uh hes not here anymore you'll have to call back tomorrow"
"What is his extention and I want you to transfer me over to him now so I can leave him a voice mail and cancel my order"
He put me on hold, then comes back about a minute later and with a totally different tone says "Uhh this is still Eddie, how about we knock another 10 dollars of yours order, would that make you happy?"
I responded "Thank you that is nice of you but frankly, I dont want anything to do with your company, and I want to cancel my order."
"Why do you want to cancel your order? You know I am only making 10 bucks of this deal lady?"
"Honestly, the customer service is terrible, the company has AWFUL reviews on the BBB, and I feel like I am being scammed, please just cancel my order."
"Fine lady i'll try"
The guy hung up on me... So I called Matt and he called Wells Fargo to put this to rest.
Wells fargo was very helpful and wanted to get the company on a conference call to confirm the order was cancelled. The CS guy from Wells Fargo clicks over from Matt to get them on a Conference call and comes back about 10 minutes later laughing because they hung up on him too!!!! Now the guy at Wells Fargo is determined to help and he tries again and spoke with someone in billing who was very kind. He came back to Matt 5 minutes later and said they cancelled the order completley and assured us that NOTHING will be charged to our card and if they tried they would have to deal with Wells Fargo not us... WHEW! Glad we got out of that one. Those people were CRAZY!
My advice is look up on the BBB the company BEFORE you order anything online and stick to companys like Overstock or Amazon not these little cheapo places that will rip you off!